Date of last revision: August 16, 2016.
TimeWarp VR and our related and affiliated companies (collectively “we”) are committed to protecting the privacy of everyone who uses our on-line services.
If you do not agree with any of these terms, please do not use our Sites.
We provide our Sites and Services for third parties to use to facilitate promotion of third party venues and events and the sale of goods and services to clientele of those third parties. As such, all information collected concerning our users and their purchases is obtained by us and provided to the third party institutions and applicable payment processors. We retain information only to the extent necessary or appropriate to fulfil our service obligations and comply with legal record keeping requirements. We do not share your information with any other parties.
Please note that third parties may independently collect data about you. We recommend you review the privacy policies of the third party institutions using our Sites and Services to understand their use of any data you provide beyond that which is required to process and administer your order activity. We are not responsible for the privacy practices of third party institutions or for the content of their websites.
Like most e-commerce websites, we also collect and process transient information in order to facilitate and optimize your use of the Sites. This may include, but not be limited to, the logging of IP addresses and the setting of cookies, pixel tags, web beacons and other similar technologies. Such information is not used beyond that required for the express purpose of your activities on the Sites and to improve our Sites and our service offerings. We may also automatically collect aggregate, non-personal statistical information concerning the use of our Sites. You cannot be identified from this information and it is only used to assist us in providing effective and efficient services.
We may also disclose personal information if you so consent, and we may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of our entities and personnel, our Sites, visitors to our Sites and customers of our Services.
We have privacy and security practices in place to safeguard your personal information against the loss, misuse and alteration of data under our control. Our Sites use secure server software (SSL) to encrypt financial information you input. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
We limit the personal information that we collect to what is necessary for the purposes that we have identified. This information may be communicated orally, in writing, or electronically.
No information from children under age 13. If you are under age 13, please do not attempt to register for our Sites or Services or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will endeavor to delete that information as quickly as possible. If you believe that we might have any information from or about a child under age 13, please contact us as soon as possible by email: firstname.lastname@example.org
Parental participation. We strongly recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet and we encourage parents to teach their children about safe internet use practices.
Information you provide directly to us
Transactional Information. We may retain the details of transactions or payments you make on our Sites such as when you purchase or offer for sale event tickets. However, we will only keep your payment source account number with your consent.
Information automatically collected when you visit and interact with the Site. Like most e-commerce sites, we collect and process transient information in order to facilitate and optimize your use of our Sites and Services. This transient information may include access device and browser information such as:
Web beacons. These are a small file placed on a web page that allows a website to perform various tasks, including count users who have viewed that page or to access cookies.
Information we collect or receive from other sources. We may access information about you from third-party sources and platforms (such as social networking sites, databases, online marketing firms, and ad targeting firms), including:
Please note that the Sites may combine the information that we collect with information we obtain from third- party sources.
Information from other websites. We may institute programs with advertising partners and other websites in which they share information with us. We may ask advertisers to tell us how our users responded to the ads we showed them (and for comparison purposes, how other users who didn’t see the ads acted on their site). This data sharing, commonly known as “conversion tracking,” helps us measure our advertising effectiveness and improve the quality of the advertisements you see. We may receive information about whether or not you’ve seen or interacted with certain ads on other sites in order to measure the effectiveness of those ads.
Advertisements. Sometimes the advertisers who present ads on the Sites use technological methods to measure the effectiveness of their ads and to personalize advertising content. You may use your browser cookie settings to limit or prevent the placement of cookies by advertising networks.
Links. When you click on links on the Sites you may leave our network of Sites. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.
We collect information for one or more of the following purposes:
We only share your information with third parties when we believe the sharing is permitted by you, reasonably necessary to offer our services, or when legally required to do so. For example:
When you make a payment. When you enter into transactions with others or make payments on the Site, we will only share transaction information with those third parties necessary to complete the transaction and will require those third parties to agree to respect the privacy of your information.
Our business partners. With your consent, we may also share your personal information with businesses with which we partner to offer you products, services, promotions, contests and/or sweepstakes through our Site or our Services, such as discounted hotel stays or special dining offers. If you are interested in these offers, the business partners will be identified to you at the time you purchase or decide to participate in an offer or program being offered through them. When you elect to engage in a particular merchant's offer or program, you authorize us to provide your email address, billing and other information relevant to the offer or program to that merchant. These businesses may use your personal information in accordance with their own privacy policies. If you want to learn about a particular merchant's privacy policies, or you do not want to receive communications from a particular merchant, then you must contact that merchant directly. Your personal information is only provided to those businesses whose offers you elect to participate in and not to other businesses advertising on our Site.
To help improve or promote our services. Sometimes we share aggregated information with third parties to help improve or promote our services. But we only do so in such a way that no individual user can be identified or linked to any specific action or information.
To provide you with services. We may provide information to service providers that help us bring you the services we offer. For example, we may use third parties to help host our website, send out email updates about the Site, remove repetitive information from our user lists, process payments, or provide search results or links (including sponsored links). These service providers may have access to your personal information for use for a limited time, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
To respond to legal requests and prevent harm. We may disclose information pursuant to subpoenas, court orders, or other requests (including criminal and civil matters) if we have a good faith belief that the response is required by law, or to establish or exercise our legal rights, or to defend against legal claims. This may include respecting requests from jurisdictions outside of the Canada where we have a good faith belief that the response is required by law under the local laws in that jurisdiction, apply to users from that jurisdiction, and are consistent with generally accepted international standards. We may also share information when we have a good faith belief it is necessary to prevent fraud or other illegal activity, to prevent imminent bodily harm, or to protect ourselves and you from people violating our Policies, Terms and Conditions, and to protect us and other visitors to our Site or users of our Services or event Providers. This may include sharing information with other companies, lawyers, courts or other government entities.
In addition to the scenarios identified above, we may share information about you for any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
Please note that third parties may independently collect data about you, including your IP address and information about the websites you visit and the links you click, through cookies, clicks on links, or other means when you visit or view ads on the Site. For more information, see our section on cookies and other technologies and third party advertising. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the "privacy" link typically located at the bottom of the webpage you are visiting.
We are committed to offering you meaningful privacy choices regarding the collection, use, and disclosure of your personal information. This includes the opportunity to:
Opt Out. If you have opted into receiving electronic commercial messages from us you will be provided a means to opt-out. Please note that removed and deleted information may persist in backup copies for up to 90 days, but will not be available to others.
Cookies and Other Technologies. As discussed in the sections on cookies and other technologies and third party advertising, some information is collected about you automatically through cookies and other technologies to customize your online experience. You can opt out of the use of your information for targeting purposes through the following procedures:
If you opt out of these technologies, you will continue to see advertising displayed on the Sites, but the advertising may not be targeted to your interests.
We have privacy and security practices in place to safeguard your personal information.
To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the correct use of information, we have established and maintained appropriate physical, electronic, and managerial procedures reasonably designed to safeguard and secure the information we collect online. Personnel who have access to our database are trained to maintain and secure all information. The safeguards in place are reviewed regularly to ensure that the risks introduced by new security threats are minimized.
We will secure the personally identifiable information you provide us, if any, on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive personal information (such as address and phone number) is transmitted over the Internet, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
We do retain your order information as our record of your transaction – name, contact and billing information but we do not store payment card information. Payment card processing is conducted by third parties such as merchant banks and credit card processors who have their own security systems and protocols and are required to comply with payment card industry standards for security. The payment page references the applicable merchant bank.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and as permitted or required by law. We also limit access to information about you to employees or service providers who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Moreover, we have adopted commercially reasonable technical, physical, and administrative procedures to help protect your personal information from loss or theft and unauthorized access, disclosure, copying, use, or modification.
Although we allow you to set privacy options that limit access to your information, please be aware that no security measures are perfect or impenetrable. We cannot control the actions of other users with whom you share your information. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the Site will not become publicly available. We are not responsible for third party circumvention of any privacy settings or security measures on the Site. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
Please note that no data transmission or storage can be guaranteed to be 100% secure. We want you to feel confident using the Site, but we cannot ensure or warrant the security of any information you transmit to us.
We and our third party partners to whom we disclose information under this policy may perform activities outside of Canada and potentially collect, transfer, store, and process your personal information in other countries. As a result, your information may be subject to the laws of those countries. These laws may not be equivalent to the privacy and data protection laws in Canada. Information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement in these countries. By using the Sites or providing us with your information, you consent to the potential collection, transfer, storage, and processing of information in other countries.
We are committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. This policy and any related information is available at all times on our websites.
Upon request of our customers (and the public where applicable law requires), we will make readily available the name, title and address of our Privacy Officer(s) to whom inquiries or complaints can be forwarded; the means of gaining access to personal information held by us; a description of the type of personal information held by us, including a general account of its uses; a copy of any brochures or other information that explains our policies or information handling practices; and the types of personal information made available to related organizations such as subsidiaries or other suppliers of services.
If you are a California resident, you have the right to request information about how we share certain categories of personal information with third parties. California law gives you the right to send us a request at a designated address to receive the following information:
We may provide this information in a standard format that is not specific to you. The designated email address for these requests is email@example.com.
If you are concerned that we are not complying with the principles set out in this policy, please contact our Chief Privacy Officer at the contact address set out above. We maintain procedures for addressing and responding to all inquiries and complaints by users with regards to our handling of personal information. We will ensure that inquiries, concerns, and complaints regarding personal information receive prompt attention and are resolved in a timely manner, in compliance with applicable laws. We shall have the right to request additional time under the applicable legislation to respond. For disputes in Canada, if the Privacy Officer is unable to satisfy the customer’s concerns, the customer may then refer to the relevant privacy commissioner (Privacy Commissioner of Canada where no provincial personal information protection statute exists, or to the provincial Information and Privacy Commissioner where a provincial personal information protection statute does exist). However, the customer is encouraged to use our internal information and complaint procedures first. Appropriate contact information for such privacy commissioner will be provided upon request.
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"TimeWarpVR" and “Toronto TimeWarpVR” are trademarks of 9662499 Canada Inc. used under license by Awe Company Limited and Fort York Tour 1, Inc. All rights reserved.